Prime Minister Office has desired to ensure compliance of following instructions in letter and spirit:
- All the pending service delivery related applications/petitions/references of citizens, if any, may be decided under the prescribed law/rules immediately and requisite complicance certificate be sent by 25th October, 2019, positively.
- Processing of citizen's application for service delivery may be started within 12 hours after its recept.
- Such application is decided within 20 days after its receipt and if it is not possible to dispose of such case within stipulated timeline, reasons of delay may be intimated to the applicant / citizen.
- Timelines as specified in (2) & (3) above may be projected on the Websites and Notice Boards of all the organizations immediately